Yes, we are available 24 hours a day. Please contact our 24-hour support line to place a service call.

Yes, most manufacturers recommend that equipment be plugged into a dedicated electrical circuit with the appropriate voltage.

Give us a call! Not only can we look up your warranty information for you, we are also authorized to provide warranty service for almost every manufacturer.

It varies depending on the type of the unit and the application. Industry standard is that calibrations should be performed at least annually.

Preventative maintenance varies based on the unit. Generally, manufacturers recommend units be maintained every 6 months.

Yes, our instruments are calibrated annually. Our calibration documentation is kept on file and is available for our customers at any time.

Give us a call! We will dispatch a technician to inspect your equipment, determine the cause of the failure, and gather part numbers and other information necessary to provide you with a quote for repair. We can also provide a short-term rental unit to be used at your site while your equipment is being repaired. At your request, we’ll also provide you with a quote for a new unit that would meet your needs.

It is a top to bottom inspection of your unit in accordance with manufacturer recommendations to verify that your equipment is operating at optimal performance. For refrigeration units, it includes cleaning of your condenser, which can help extend the life of your compressor.

It keeps your unit running at peak levels, saves on energy costs, and can help identify potential problems, so they can be fixed prior to the equipment failing.

The backup battery will keep the display of your unit operational in case power to the unit is lost, allowing you to see the temperature readout of the unit. It also keeps the alarm contacts energized so that you can see if the unit goes into alarm. It does not turn on the compressors or power any other component besides the display board.

Generally there are 3 common locations:

1.On the backside of the unit at the top or bottom

2. On the left side of the unit at the bottom

3. Inside the unit at the top right or left